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6.D. - Page 38 of 70 <br />insert response in box below <br />4.2 Explain how Proposer will educate its local and national sales force about the use of the <br />Master Price Agreement. Insert response in box below <br />5.0 Proposer point of contact (POC) who will administer, coordinate, and manage this program with NPPGov <br />and the Public Procurement Authority. <br />Contact Person: Title: <br />Mailing Address: <br />Ci State & Zi <br />Email Address: <br />Phone #: Fax #: <br />* Attach current resume of National Account Manager that will be the POC managing this contract. <br />6.0 CUSTOMER SUPPORT SERVICES: <br />Explain Proposer's policy regarding each of the following if applicable to products) and/or service(s): <br />6.1 Auditing for order completeness. Insert response in box below <br />6.2 Replacement policy (i.e., damaged or defective goods). Insert response in box below <br />6.3 Minimum order requirement (e.g., Individual item vs. case lot). [Insert response in box <br />below <br />6.4 Customer service hours/days of operation Insert response in boxes below <br />Monday: Tuesday: Wednesday: Thursday: Friday: �Lturday: Sunday: <br />6.5 Special Orders. Insert response in box below <br />6.6 Post sale services issues. Insert response in box below <br />6.7 Repair services, including repair warranty programs, if any. Proposer shall identify, where <br />applicable, authorized factory repair facilities that will honor the warranty of items on contract. <br />Insert response in box below <br />6.8 Technical support services Proposer provides. Insert response in box below <br />6.9 Product substitution policy. Insert response in box below <br />6.10 Identi trade-in program criteria if applicable). Insert response in box below <br />6.11. After hours service(including weekends and holidays) Insert response in boxes below <br />Monday: Tuesday: Wednesday: Thursday: Friday: Saturday: Sunday: <br />E <br />