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i <br />What PCRC will provide <br />Services to be provided to the City Redwood City by the Peninsula <br />Conflict Resolution Center are described below. <br />I. Community Mediation Services-18cents/resident for 76,815 residents - <br />$13,827 flat <br />A. Consultation and Information Services <br />All of the information services are unlimited and free of charge. <br />1) Information and Referral: A resource person is available by telephone, to assist <br />residents who have specific questions relating to a conflict. Through this <br />conversation the resident may clarify issues of concern, be given specific <br />information about common practices related to landlord -tenant and community <br />issues and receive a referral to an appropriate agency/resource, <br />2) Information and Conflict Assistance: A resource person assists and coaches <br />the concerned caller to de-escalate feelings, clarify issues and underlying needs, <br />develop possible solution options, and begin to design an approach to dispute <br />resolution. <br />3) Promotion of Use of Conflict Resolution Services: A city associated with <br />PCRC participates in PCRC's community outreach program designed to <br />familiarize city staff, community service providers and the public with the use of <br />non -adversarial conflict resolution services in a variety of conflict situations. This <br />effort involves both program staff and volunteers in making presentations, <br />developing press releases and media coverage and identifying referral points <br />where community members can receive information about PCRC services. <br />Please note: Cities are also expected to encourage their staff and residents to <br />utilize the services available through PCRC. <br />B. Conflict Resolution Services <br />PCRC categorizes cases by "conflict type". The conflict types "consumerlbusiness" <br />and "workplace" will not be covered in the same way that other "conflict types" are <br />under this contract. Consumerlbusiness and Workplace cases will require an extra fee <br />to be paid by the user. <br />REV: 09-24-18 RL Page 9 of 12 <br />ATTYIAGR.2018.2271Peninsula Conflict Resolution Center <br />