Agmt18 Packet Fusion - Laserfiche WebLink

Browse Search

ORIGINAL AGREEMENT FOR PROFESSIONAL SERVICES (Packet Fusion, Inc.) THIS AGREEMENT is made and entered into as of the day of October, 2018, by and between the CITY OF REDWOOD CITY, a charter city and municipal corporation of the State of California ("City"), and Packet Fusion, Inc., a California corporation ("Consultant") (collectively, the "Parties"). RECITALS A. City requires the professional services for: the development and implementation of an Interactive Voice Recognition ("IVR") system to allow for automated phone payments; an outbound IVR customer notification platform; ShoreTel custom software support for the IVR platform and notification platform for utility payments; and assistance with an annual PCI Self -Assessment Questionnaire. B. Consultant has the necessary experience in providing professional services and advice. C. Selection of Consultant is expected to achieve the desired results in an expedited fashion. D. Consultant has submitted a proposal to City and has affirmed its willingness and ability to perform such work. NOW, THEREFORE, in consideration of these recitals and the mutual covenants contained herein, the Parties agree as follows: 1. Scope of Work. City retains Consultant to perform, and Consultant agrees to render, those services (the "Services") that are defined in attached Exhibit "A," which is incorporated herein by reference. In the event of a conflict between the provisions of Exhibit "A" and the terms of this Agreement, the terms of this Agreement shall prevail. City shall have the right to modify the scope of work to delete tasks in whole or in part. 2. Standard of Performance. While performing the Services, Consultant will exercise the reasonable professional care and skill customarily exercised by reputable members of Consultant's profession practicing in the urban Northern California Area, and will use reasonable diligence and best judgment while exercising its professional skill and expertise. 3. Term. Unless earlier terminated, the term of this Agreement will be effective for a period of ten weeks and one year from the date first above written. Consultant will perform the development and implementation of its IVR system for a period not to exceed ten weeks. Upon acceptance of Consultant's IVR system, the City will begin the first year of Custom Software Support under this Agreement. The City Manager may amend the Agreement to extend Consultant's Custom Software Support for up to two REV: 11-14-18 DZ Page 1 of 11 ATTY/AGR.2018.265/Packet Fusion - IVR System Development & Implementation