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6.113. - Page 21 of 45 <br />CITY OF REDWOOD CITY <br />SENIOR ENDPOINT AND INFRASTRUCTURE INFORMATION TECHNOLOGY <br />ANALYST (Continued) <br />20. Perform duties and responsibilities as assigned. <br />21. Work in and promote a collaborative and team environment. <br />22. Conduct oneself in an ethnical, professional, and friendly manner. <br />23. Perform work with regular attendance and punctuality. <br />24. Provide excellent customer service. <br />25. Support end users and end point devices of all types. <br />26. Lead or be part of a team for technical projects. <br />27. Follow City purchasing guidelines for technical solutions which may require the <br />open bidding process such as developing Request for Proposals, evaluating <br />responses, and making recommendations. <br />When assigned to the Police Department, job related and essential duties may <br />also include: <br />Assist with police investigations when technical forensic information is requested. <br />Implement City-wide standardized procedures, applications, equipment, solutions, <br />and protocols when not in conflict with Police Department specific requirements or <br />needs. <br />Participate in regional police technology forums, JPA, associations, and groups. <br />JOB RELATED AND ESSENTIAL QUALIFICATIONS <br />Knowledge of: <br />Internal and external DNS records including A, CNAME, PTR and TXT records. <br />SMTP troubleshooting, including review of SMTP logs and message headers. <br />Modern office practices, procedures, methods, software and hardware. <br />Principles of data processing. <br />Principles of training. <br />MS Suite of office products. <br />ATTY/RESO.0113/CC RESO AMENDING CITY'S CLASSIFICATION & SALARY PLAN — EXHIBIT A-3 <br />REV: 12-04-18 VR <br />Page 3 of 6 <br />44 <br />