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6.13. - Page 23 of 45 <br />CITY OF REDWOOD CITY <br />SENIOR ENDPOINT AND INFRASTRUCTURE INFORMATION TECHNOLOGY <br />ANALYST (Continued) <br />Set and meet user expectations. <br />Develop training materials, train users, and make oral presentations in support <br />of proposed solutions. <br />Support users ranging from novice to advanced technological skillsets and <br />experience. <br />Establish, maintain and foster positive and harmonious working relationships <br />with those contacted in the course of work. <br />Work independently and as a team member. <br />Deliver excellent customer service. <br />Maintain the confidentiality of staff, departmental, and City information. <br />Learn and deploy new technologies. <br />Develop and implement new systems of varying scope and complexity. <br />Demonstrate initiative and exercise good judgment in the performance of all <br />duties. <br />Prepare clear and concise written reports and technical documentation. <br />Experience and Training Guidelines: <br />Any combination equivalent to experience and training that would provide the <br />required knowledge, skills, and abilities would be qualifying. A typical way to <br />obtain the knowledge, skills, and abilities would be: <br />Experience: <br />At least five years of hardware and software end user support <br />experience in a Microsoft Windows environment. The incumbent must <br />also have at least five years' experience supporting enterprise hardware <br />and applications such as Microsoft Windows Servers, Microsoft <br />Exchange 2013 or higher, Active Directory 2012 or higher, Local Area <br />Networks (LAN), VMWare virtualization products such as VCenter and <br />ESXi hypervisor version 6.0 or higher and Wide Area Networks (WAN). <br />Work experience in the public sector is highly desirable. <br />ATTY/RESO.0113/CC RESO AMENDING CITY'S CLASSIFICATION & SALARY PLAN — EXHIBIT A-3 <br />REV: 12-04-18 VR <br />Page 5 of 6 <br />46 <br />