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6.13. - Page 28 of 45 <br />CITY OF REDWOOD CITY <br />SENIOR SOFTWARE DEVELOPMENT AND APPLICATION SUPPORT ANALYST <br />(Continued) <br />Support users ranging from novice to advanced technological skillsets and <br />experience. <br />Establish, maintain and foster positive and harmonious working relationships <br />with those contacted in the course of work. <br />Work independently and as a team member. <br />Deliver excellent customer service. <br />Maintain the confidentiality of staff, departmental, and City information. <br />Learn and deploy new technologies. <br />Demonstrate initiative and exercise good judgment in the performance of all <br />duties. <br />Prepare clear and concise written reports and technical documentation. <br />Learn new programming languages, reporting tools, database management <br />systems, business systems and other tools as required to support the City's <br />operations. <br />Develop and implement new systems of varying scope and complexity. <br />Effectively analyze and troubleshoot application problems, and propose or <br />develop solutions. <br />Design, develop and implement system interfaces. <br />Design, develop and implement business process automation solutions. <br />Experience and Training Guidelines: <br />Any combination equivalent to experience and training that would provide the <br />required knowledge, skills, and abilities would be qualifying. A typical way to <br />obtain the knowledge, skills, and abilities would be: <br />Experience: <br />Must have a combination of at least five (5) years of application <br />development, application support, or business analyst experience with <br />modern programming languages and applications. <br />ATTY/RESO.0113/CC RESO AMENDING CITY'S CLASSIFICATION & SALARY PLAN — EXHIBIT A-4 <br />REV: 12-04-18 VR <br />Page 4 of 5 <br />51 <br />