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CITY OF REDWOOD CITY <br />SOFTWARE DEVELOPMENT AND APPLICATION SUPPORT ANALYST 1 -II <br />(Continued) <br />The Software Development Lifecycle. <br />MS Suite of office products. <br />Principles of project management. <br />User interface design principles and best practices. <br />Research techniques, methods, and procedures. <br />Ability to: <br />Analyze informational requirements and needs, identify problems, examine <br />alternatives, reason logically, and design solutions. <br />Develop, revise, optimize, and utilize automated systems and procedures. <br />Communicate clearly and concisely, both orally and in writing. <br />Set and meet user expectations. <br />Develop training materials, train users, and make oral presentations in <br />support of proposed solutions. <br />Document solutions. <br />Support users ranging from novice to advanced technological skillsets and <br />experience. <br />Establish, maintain and foster positive and harmonious working relationships <br />with those contacted in the course of work. <br />Work independently and as a team member. <br />Deliver excellent customer service. <br />Maintain the confidentiality of staff, departmental, and City information. <br />Learn and deploy new technologies. <br />Demonstrate initiative and exercise good judgment in the performance of all <br />duties. <br />Prepare clear and concise written reports and technical documentation. <br />ATTY/RESO.0113/CC RESO AMENDING CITY'S CLASSIFICATION&SALARY PLAN —EXHI BIT A-2 RESO. NO. 15724 <br />REV: 12-04-18 VR MUFF. NO. 905 <br />Page 4 of 6 <br />