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<br />5.3 Section - Resolutions <br /> <br />A. The Human Resources Department is requesting additional funds for the design <br />and delivery of citywide customer service training. <br /> <br />Recommendation: <br />Approve resolution amending HR budget to provide funds in the amount of <br />$14,840 to the Human Resources Department to provide customer service <br />training to customer-facing employees in the spring and summer of 2006. These <br />funds will cover three distinct modules of customer service training: 1) Train the <br />trainer module so staff can deliver the training in the future; 2) Supervisor <br />workshop to give managers the skills to motivate and empower customer facing <br />employees; 3) Two half-day sessions of customer service training for customer- <br />facing employees. <br /> <br />RESOLUTION 14712 AMENDING FISCAL YEAR 2005-2006 HUMAN RESOURCES <br />DEPARTMENT BUDGET <br /> <br />B. Renew agreement with the County Supervisors Association of California (CSAC) <br />Excess Insurance Authority (EIA) for the purchase of Workers' Compensation <br />Excess Insurance <br /> <br />Recommendation: <br />Approve, by resolution the Joint Powers Agreement creating the CSAC Excess <br />Insurance Authority and approve by motion, to renew the agreement with CSAC <br />Excess Insurance Authority formerly California Public Entity Insurance Authority <br />(CPEIA) for its workers' compensation excess insurance coverage effective July 1, <br />2006 and ending June 30, 2007. <br /> <br />RESOLUTION 14713 APPROVING JOINT POWERS AGREEMENT CREATING THE <br />CSAC EXCESS INSURANCE AUTHORITY AS AMENDED FEBRUARY 28, 2006-03-23 <br /> <br />5.4 Section - Claims and Warrants <br /> <br />A. Approve warrants dated through May 22,2006 and usual and necessary payments <br />through June 5, 2006. MINUTE ORDER 06-98 <br /> <br />JOINT CITY COUNCIUREDEVELOPMENT AGENCY <br />MEETING MINUTES <br /> <br />MAY 22,2006 <br />PAGE 4 <br />