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Agreement for HdL Services Exhibit 8 — Compensation adjusted to include any amounts paid for any additional City licenses or permits which were required for this service during the term of this agreement. 1.3. Implementation - The implementation fee covers all efforts involved for installation and configuration of the software. This includes pre -installation, process evaluation and best - practice recommendations, one session of "go live, as -built' training for CITY staff, installation support, design and programming of standard forms and reports, and configuration of the software. 1.4. Documentation Deliverable: HdL will, prior to go -live, and available during training, deliver to CITY user documentation detailing the operational steps required for successful system usage for each user type and use function. Documentation is to be delivered in editable electronic format, Microsoft Word preferred, such that future changes to the software can easily be reflected in the user documentation. I.S. Data Conversion — Data will be converted from CITY provided source files and may require several iterations until the data can be successfully imported into the Prime solution. HdL provides up to 30 hours of data conversion work. Above 30 hours, any data conversion work is billed on a time and material basis. 1.6. Travel Expenses - Travel and lodging expenses are billed at cost and apply to all meetings; including process, pre -installation, installation, training, and support where HdUs overnight presence is required and pre -approved. HdL is dedicated to conserving public funds and ensures any travel costs are indeed required and reasonable. 1.7. Customizing Services - The software is a table-driven system and has been developed to meet almost all of the needs of a City. However, should the need occur, HdL is available to provide custom enhancements to the software on a pre -determined time and material basis. No work shall be performed without prior written approval of CITY. 1.8. Payment Schedule — CITY will pay all uncontested invoices within 45 days of receipt. Compensation for the contract amount shall be as follows: 1.8.1. One-time project costs and the first year Software Use Fee. HdL shall invoice CITY for 60% of the total cost upon agreement execution. HdL shall invoice CITY for 30% upon system go -live. HdL shall invoice CITY for 10% upon Final Acceptance as defined in Exhibit A — Scope of Services. 1.8.2. Travel Expenses. Travel and lodging expenses are billed at cost as they are incurred. Travel expenses shall be due and payable within 45 days of the billing date. Invoices for travel expenses will include copies of receipts being invoiced for. Travel expenses are to be pre -approved by CITY prior to HdL booking the expenses. 1.9. Disputes - If any invoice delivered for software or service does not meet the terms/expectations/tasks/deliverables in this Agreement, CITY will provide HdL with written notice within thirty (30) days of receipt of the applicable invoice. The written notice must contain reasonable detail of the issues disputed so that HdL can confirm the issue and respond with a justification, an adjustment to the invoice, or a proposal addressing the issues. Both parties will work collaboratively to develop a plan for each to resolve the issues. Invoices being disputed will not incur late charges or penalties while both parties work towards resolution. 2. Payment Processing Services - HdL will provide City with eCheck, credit and debit card payment processing (merchant) services under the Convenience Fee Model set forth below. HdL reserves the right to not accept any payment type in situations where doing so may be in violation of the rules and regulations governing convenience fees. REV: 02-28-19 PR ATTY/AGR.2019.049/HDL Prime Business License & TOT Software