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Agreement for HdL Services Exhibit A — Scone of Services 1.5.2. Support Policy Regarding Reports - HdL will assist with modifications to reports as needed during the term of this agreement. Typical report modifications require 7 to 10 business days to complete. Very complex reports or reports required in a very short time frame may incur development costs, in which case an estimate will be provided for approval before the work is begun. 1.5.3. Software Upgrades - Except to the extent that upgrades of the software include new modules or features not previously offered as part of the software as of the date hereof, City is entitled to upgrades of the software within the terns of this Agreement. Though rare, additional costs may apply depending on the extent of the upgrade. Potential additional costs include training, consulting, configuration, or other requested services. Additional charges must be mutually agreed to by both parties prior to being invoiced 1.5.4. Software Maintenance - Software updates are typically available every two months, with 5 to 6 software releases each year. The City's primary support and IT contacts will be notified when an update is available, and City IT will be responsible for downloading and applying the update. Most updates are optional, allowing the City's primary support contact to determine if the updates included are of interest to warrant an update. In the event that HdL releases a patch for a critical vulnerability, the City will be notified that a priority update is available and should be installed at the City's earliest convenience. HdL technical support staff are available to assist with software update rollouts as required. 1.5.4.1.Delayed update cycle — The City may opt to take part in a delayed update cycle. With this option, the City will only receive an update after it has been deployed in production use amongst other HdL clients for at least three months. This provides a potentially more stable release plan, at the expense of delayed access to updates. Any City decision to take part in any delayed update cycle shall be conveyed by written notice to HdL for each instance. 1.5.5. Outside Connections to HdL Database - HdL programs rely on the integrity of the database to operate properly. As such, it is critical that any outside connection to the database be implemented with HdL's full knowledge and participation. Only "read only" connections will be established to the HdL database. No modifications will be made to the HdL database, including database/table design and data content. Any repair work necessary due to violations of the above items will not be covered by the Software Use Fee, and as such will be billable to the client on a time and material basis. CITY shall contact HdL for instructions if any added functionality is required, including reading additional data or writing to the HdL database. 1.6. System Requirements — CITY will deploy the HdL system directly (On site) on CITY's equipment in their VMWare Virtual Server environment. 1.6.1. On site deployment — The software and database will be installed on CITY's network on hardware supplied by CITY. Any specifications provided below indicate minimum requirements. It is CITY's responsibility to ensure that any hardware used to host the software/database or run the client application meets the specifications dictated by the operating system and any software/services hosted by the hardware. For example, minimum operating system specifications will not be sufficient if the file server is also hosting CITY's email system. REV: 02-28-19 PR ATTY/AGR.2019.049/HDL Prime Business License & TOT Software