Laserfiche WebLink
<br /> 5.1C <br /> Page 5 <br /> Exhibit B <br /> Electronic Data Management Support <br />1. EDM support includes consulting services, such as discussing available options, <br />troubleshooting, recommending solutions, and working with employee and <br />equipment vendors as needed. <br />2. EDM support includes developing computer specifications and establishing City's <br />computer standards for EDM workstations, servers, routers, switches, cabling, <br />printers, hubs, modems, and patch panels. <br />3. EDM support includes the hardware support of standardized computer <br />equipment listed above. <br />a. The City of Buriingarne will be responsible for all hardware components. <br />b. Troubleshooting printers will be performed initially by EDM staff; if the <br /> printer requires new intemal hardware, the EDM staff will contact a <br /> certified printer repair contractor. Buriingame will pay for contractor parts <br /> and services. <br />c. Cabling for adds/moves/changes will be performed by cabling contractors <br /> approved jointly by Burlingame and Redwood City and paid for by <br /> Burlingame. <br />d. EDM support will work with the equipment vendors to troubleshoot issues <br /> and replace components under warranty. <br />e. Any purchases made will conform to Buriingame purchasing policies and <br /> procedures. <br />4. EDM support for workstation software includes the initial installation, re- <br />installation, software upgrades/patches, and configuration changes requested by <br />Burlingame. All requests must be entered into the help desk information tracking <br />system. <br />5. EDM support for server software includes the initial installation, re-installation, <br />software upgrades/patches, and on-going monitoring of system processes which <br />include daily backup, logs, alarms, and alerts. Software loaded on servers must <br />be approved by EDM support services. <br />6. EDM support for application software includes the initial installation, re- <br />installation, and software upgrades/patches. <br />a. BUrlingame will pay for any technical support contracts for third-party <br /> software that is not commercial-off-the-shelf (COTS) software (i.e., <br /> Microsoft Word, Adobe Acrobat, etc). If contracts are not maintained by <br /> Burlingame. the EDM staff will not supply technical assistance for the <br /> application. <br />7. EDM support staff and Software Development staff will report directly to the <br />Administrative/Information Services Manager, a Burlingame employee. <br /> '" "'_<_'~___'_"~""',~.~"",K'_''',~_",,~,____ -- <br />