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<br />4-27-00; 11 :43AM;XERO <br /> <br />:40'39532131 <br /> <br /># <br /> <br />L, <br /> <br />L <br /> <br />Dickey.:!!yan W <br />Subject: <br /> <br />Redwood City <br /> <br />Ryan, <br />As per our discussion for the response time average your customer at <br />Redwood City may expect, for our 5100A customers the response time <br />average in Redwood City is 4 hours. <br />Service will also call the key contact when a call is placed within <br />30 minules of receiving notification of the call. With this call <br />they will advise of their expected ETA, allowing the customer to <br />balance their workload as well. <br />I trust this is all that you require. I apologize for the <br />informality of this letter, but I am at home on vacation and do not <br />have access to my work computer which has the appropriate letterhead <br />on it. <br /> <br />If your customer has any questions or concerns she may feel free to <br />call me at 4089532125. I will be back to work on Tuesday May 2. <br /> <br />Regards, <br /> <br />Roberta Wolfe <br />Field Service Manager <br />Pacific North District <br /> <br />1 <br />