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RecWare Software Subscription Agreement This agreement is between The Active Network, Inc., with its office at 937 Enterprise Drive, Sacramento, CA 95825, (bereafter referred to as "Active Network"), and the below named end-user of RecWare so~%vare, (hereafter referred to as "Purchaser"). Product Name(s) Serial # Type (single, multi user~ etc.) Annual Subscription Fee Safari Central SC0902-01-05-00071 5 Concurrent Users See below Safari Activity Re[$istration SR0902-01-00-00071 See above See below Safari Facility Reservation SF0902-01-00-00071 See above See below Standard POS SP0902-01-00-00071 See above See below RecWare Online: Server Engine, RO0902-03-00-00071 Internet See below Activity Display, and Interact Re~islratinn Annual Subscription Fee Total: $ 5695.00 Purchaser / Organization Name City of Redwood City Street address 1400 Roosevelt Ave. City, State/Province, Zip/Postal Code Redwood City, CA 94061 Telephone Number / FAX Number (650) 780-7253 (650) 368-5087 Primary software user: Chris Beth Starting Date of Coverage Upon initial product shipment from The Active Network, Inc. SERVICES TO BE PROVIDED BY ACTIVE NETWORK Active Network agrees to provide Purchaser with access to its technical support personnel assigned to provide telephone support assistance and other services. Active Network shall set the hours when technical support is available, and may change such hours without notice. Active Network's technical support personnel shall receive telephoned requests for assistance from Purchaser, and shall use their best efforts to assist Purchaser with answers to their technical questions, and optionally, to provide suggestions regarding the use of RecWare software in an effort to enhance the Purchaser's use of RecWare soft:ware. Active Network agrees to perform research service for Purchaser that directly involves the use, coding or documentation of RecWare sofiware. Services that involve resolving problems, answering questions or research on issues or products beyond the scope of the RecWare sot~.~vare products are not included in this agreement. Active Network agrees to provide at no additional charge all updates, modifications and enhancements to the RecWare sol, rare modules listed above that are released by Active Network during the Subscription period. Sot~,vare that is introduced or released as a separate product is not included in this service. Active Network and Purchaser agree that all updates, modifications and enhancements provided will become a part of the RecWare soRware identified by serial number above and that all agreements, licenses and provisions related to title or use of that sof~vare shall apply. Releases of revisions, updates or modifications are provided with written instructions for installation onto the system by trained users only. Active Network agrees to make its best efforts under this Agreement but offers no guarantee as to the correctness, completeness or timeliness of any service provided under this Agreement. TERM AND PRICE The annual cost of this agreement is payable in advance. This agreement shall take effect at noon on the date it is accepted by Active Network and shall remain in effect for a minimum period of one year from that date. At the conclusion of the initial one year period, the agreement will automatically renew and Active Network shall invoice for the next year of coverage nnless Purchaser cancels this agreement in writing prior to the annual renewal date. Active Network may terminate this agreement in writing at any time. This agreement may be amended in writing at any time upon the approval and execution by both parties.