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<br />EXHIBIT A <br /> <br />CITY OF REDWOOD CITY <br />CORA (COMMUNITY OVERCOMING RELATIONSHIP ABUSE) <br />24 Hour Crisis Line and Support Services <br />FISCAL YEAR 2006/2007 <br /> <br />CONTRACT OBJECTIVES <br /> <br />Quantifiable Goals to be Provided With Performance Indicators (how you will measure <br />ReQuested Funds the Quantifiable goal) <br />Serve 4,500 callers on 24-hour crisis line Crisis line staff and volunteers log calls on hotline <br /> forms (which log a variety of demographic <br /> information, including city of residence, ethnicity, <br /> and income.). <br />80% of callers utilizing the 24-hour crisis line in a Measured by the caller's ability to re-state that option <br />crisis situation will learn at least one concrete to the crisis line counselor. <br />action that can address their situation by the <br />termination of the call <br />40 Crises line clients that are in a crisis situation Crisis intervention is documented and data <br />will go on to receive crisis intervention counseling incorporated into updated database system. <br />from CORA peer counselors. <br /> <br /># of Unduplicated RWC Residents/Households to be Assisted (Only programs serving individuals <br />ma re ort individuals. All others should re ort b households. <br />275 residents of Redwood Ci <br /> <br /> <br />Atty/Agr/2006.058 <br />082106 <br /> <br />7 <br />