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<br />EXHIBIT A <br /> <br />CITY OF REDWOOD CITY <br />OMBUDSMAN SERVICES OF SAN MATEO COUNTY <br /> <br />FISCAL YEAR 2006/2007 <br /> <br />CONTRACT OBJECTIVES <br /> <br />Quantifiable Goals to be Provided With Performance Indicators (how you will measure <br />Requested Funds the quantifiable goal) <br />To increase the facility coverage plan by 10% by We have a facility coverage plan that tracts the <br />Q4 of 06/07 compared to 05/06 coverage actual visits and compares them to minimum <br /> recommended number of visits per facility. This plan <br /> is updated quarterly with information received from <br /> ombudsmen in the field <br />Investigate 85 cases involving individual residents All cases are entered into a database provided by <br />of facilities in Redwood City. Of these cases 75% the Office of the State Long-term Care Ombudsman, <br />will be resolved to the satisfaction of the resident or enabling us to analyze such parameters as <br />legal responsible party. Each such resolution resolution - whether a case was fully resolved, <br />results in improvement in quality of care or quality partially resolved, not resolved, or referred to <br />of life for the resident. another agency for resolution (such as the licensing <br /> body). <br /> <br /># of Unduplicated RWC Residents/Households to be Assisted (Only programs serving individuals <br />ma re ort b individuals. All others should re ort households <br />By providing monitoring services to all 55 facilities in Redwood City, we anticipate serving all 825 <br />Residents. <br /> <br />Atty/Agr/2006.065 <br />082206 <br /> <br />7 <br />