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Responds to citizen complaints involving personnel supervised. Evaluates and develops programs pertaining to Departmental safety. Performs related duties as assigned. QUALIFICATIONS Knowledge of: Modern concepts and practices of municipal, public and police administration. Local, state and federal laws and case decisions affecting police agencies. Methods of managing and planning for patrol, investigation, crime prevention, youth services and family counseling, tactical and major event planning, and miscellaneous police services. Administrative duties to include modern personnel management practices and performance evaluation; applicable memorandum of understanding; records management; training management; advanced knowledge of research and reporting methods; effective application of human relations techniques; use of the budgeting system; and, use of computers as a resource. Ability to: Plan, staff, direct, control and coordinate the varied programs and responsibilities of a police department division. Effectively work with and through employees and citizens. Research, analyze, study, and report on topics relating to police practices and procedures; provide resourcefulness in all facets of modern and progressive law enforcement management; plan for major events and tactical situations; develop programs, directives, guidelines and procedures; prepare staff reports with options and recommendations; use computer as .a resource; communicate clearly, objectively and effectively orally and in writing under pressure; establish and maintain effective employee and citizen relations; analyze situation accurately and swiftly and adopt an effective course of action; physical and emotional conditioning to perform in the position; maximum resource utilization; solicit creativity from employees; be perceptive and innovative in the prediction and recognition of trends and problems and in the analysis and development of solutions to problems; develop subordinates through proper training, inspections and by conferring with subordinate supervisors and officers; be a well rounded manager who anticipates problems and seeks creative solutions by promoting a teamwork approach to operations within a division; assume the responsibilities of the Police Chief as necessary; meet the appropriate physical demands necessary for adequate jOb performance. Experience and Education Any combination equivalent to experience and education that could likely provide the required knowledge and abilities would be qualifying. A typical way to obtain the knowledge and abilities would be: Experience: Five years of experience in municipal police work. Have obtained the rank of Sergeant with the Redwood City Police Department or a comparable law enforcement agency.