Laserfiche WebLink
<br />CITY OF REDWOOD CITY <br />CUSTOMER SUPPORT SERVICES SPECIALIST (Continued) <br /> <br />6.2A <br />Page 29 <br /> <br />6. Trains, monitors and assists in evaluation performance of Consumer Service <br />Technicians and Public Works Services Technician, acts as a team leader in <br />day to day operations; assists the manager regarding work load, employee <br />performance and compliance with established policies and procedures. <br /> <br />7. Responsible for all safety requirements, rules and regulations pertaining to <br />Redwood City policy and standards, OSHA, JSA, at job site. <br /> <br />8. Assist management in developing notification letters and other public <br />information materials. <br /> <br />9. Maintain records on meter's inventory and meter repair; post information on <br />readings, repairs and locations. <br /> <br />10. Test, disassemble, inspect, clean, repair and replace all types and sizes of <br />water meters and other meters. <br /> <br />11. Plan, schedule and coordinate large meter testing program. Field test meters, <br />adjust meters to an accredited standard of accuracy and demonstrate <br />accuracy tests to customers. <br /> <br />12. Plan and schedule meter repairs and replacement program. <br /> <br />13. Plan and schedule section's work activities and order materials and supplies. <br /> <br />14. Issue construction meters and collect monthly meter readings for billing <br />purposes. <br /> <br />15. Route new services for reading routes; prepare yearly reading schedule, <br />rotating employee's work and on-call schedules. <br /> <br />16. Schedule and coordinate weekly water quality monitoring samples and <br />respond to customer complaints regarding water quality problems. <br /> <br />17. Edit meter reads and input data on customer accounts for billing purposes. <br /> <br />18. Use electronic meter reading system and daily download and upload meter <br />reading routes and electronic meter readings. <br /> <br />19. Oversee field services support to the office of Billing Services. <br /> <br />20. Develop, oversee and evaluate the implementation of operational procedures <br />and work standards. <br /> <br />21. Handle customer complaints related to meter reading, water quality, <br />Underground Service Alert (USA) water conservation and field services. <br /> <br />2 <br />