AgdaPkt 2002-11-04 - Laserfiche WebLink

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Section 2 Excluded Services A. Service does not include the repair or replacement of Equipment that has become defective or damaged due to physical or chemical misuse or abuse fi.om causes such as lightning, power surges, or liquids. B. Motorola has no obligation or responsibility for any Iransmission medium, such as telephone lines, computer networks, or the worldwide web, or for Equipment malfunction caused by such transmission medium. C. Unless specifically included in a writing executed by Motorola, Service of Equipment does not include items that are consumed in the course of normal operation of the Equipment, such as, but not limited to, batteries, magnetic tapes, and computer supplies. D. ESS does not include reprogramming of Equipment unless part of an Enhancement Release or replacement. Section 3 Right to Subcontract/Assignment Motorola may assign its rights and obligations and may subcontract any portion of Motorola's performance under the ESS program. Section 4 Time and Place of Service Service will be provided atthe location specified in the ESS Statement of Work. When Motorola performs service at the Equipment's location, Customer agrees to provide Motorola, at no charge, a non-hazardous' environment for work with shelter, heat, light, and power and with full and free access to the Equipment. Customer will provide all information pertaining to the hardware and sofhvare elements of any system with which the Equipment is interfacing that enable Motorola to perform its obligations under this ESS program. Unless otherwise specified in the ESS Statement of Work, the hours of service will.be 8:30 a.m. to 4:30 p.m., local time, excluding weekends and holidays. If Customer determines the performance of these duties reasonably requires the use of a helicopter or the incurring of other unusual expenses by Motorola, Customer will pay such charges. 24