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EXHIBIT A <br />City of Redwood City <br />Human Services Specialist I/11 (Continued) <br />Public relations practices and procedures. <br />Ability to: <br />Speak, read and write in Spanish and English. <br />Perform routine intake duties. <br />Understand and follow oral and written instructions. <br />Effectively relate to a high volume of clientele, from all social, economic, and <br />ethnic backgrounds. <br />Work effectively in a team environment. <br />Communicate clearly and concisely, both orally and in writing. <br />Establish, maintain and foster positive and harmonious working relationships with <br />those contacted in the course of work. <br />Skill to: <br />Operate modern office equipment, including computer. <br />Experience and Trainine Guidelines: <br />Any combination of experience and training that would likely provide the <br />required knowledge and abilities is qualifying. A typical way to obtain the <br />knowledge and abilities would be: <br />Experience: <br />Some experience in human services work (salaried or volunteer) is highly <br />desirable. <br />Trainine: <br />Equivalent to the completion of the twelfth grade. <br />