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e) Ridership Maintenance: <br />(I) ALLIANCE shall collect and compile ridership data from <br />the OPERATOR and may, from time to time, conduct periodic <br />ridership surveys and on-board checks. <br />(2) ALLIANCE shall be designated the point of contact for <br />problem solving for shuttle riders, OPERATOR and <br />PARTICIPATING EMPLOYERS, and will keep the CITY <br />informed of these contacts including but not limited to the nature <br />of the problem(s) and step(s) taken to reconcile such problems. <br />(f) Changes in Level of Service: <br />If, on the basis of its surveys, promotional activities, and communications <br />with PARTICIPATING EMPLOYERS or prospective employers, ALLIANCE <br />concludes that there is an immediate need to increase or decrease the ridership <br />capacity of the SHUTTLE PROGRAM, ALLIANCE shall promptly notify CITY <br />of the proposed changes in levels of service ALLIANCE believes are necessary <br />and the parties shall meet and investigate the feasibility of implementing such <br />increases or/decreases. As SHUTTLE PROGRAM will be an ALLIANCE <br />budgetary item, with prior written notice to CITY, ALLIANCE maintains its right <br />to immediately reduce service if it reasonably expects a service funding deficit in <br />excess of $10,000 (Ten Thousand Dollars) annually. However, every effort will <br />be made by ALLIANCE to delay any potential reductions in the existing level of <br />service provided by SHUTTLE PROGRAM. <br />(g) Audit by CITY: <br />ALLIANCE shall make available its books and records regarding this <br />SHUTTLE PROGRAM and permit CITY to inspect same during normal business <br />hours upon reasonable advance notice. <br />2. Responsibilities of CITY. City shall perform the following responsibilities in connection <br />with the operation of the Shuttle Program: <br />(a) CITY shall transfer all grant rights and associated funds collected from <br />FUNDER or any other funding agencies to ALLIANCE for SHUTTLE <br />PROGRAM. <br />(b) CITY shall cooperate with and assist ALLIANCE in the preparation and <br />timely submittal of all reports that may be required under the terms of any funding <br />agreements for the SHUTTLE PROGRAM including but not limited to <br />reapplying to current or other funding agencies on behalf of CITY for grant funds <br />Peninsula Traffic Congestion Relief Alliance Page 4 January 2007 <br />HANSONSF 1302526 2 (2).doc <br />1302526.2 <br />