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6/25/2007 CITY OF REDWOOD CITY COMMUNICATIONS SUPERVISOR EXHIBIT f3 DEFINITION To plan, organize, direct and administer the operations and activities of the Communications Center within the Police Department. To supervise and coordinate the work of subordinate staff engaged in dispatching public safety equipment and assistance. To provide administrative and technical staff support to Department. DISTINGUISHING CHARACTERISTICS This is a professional level position with full responsibility for overseeing the Communications Center 911 operations function in accordance with pertinent laws, regulations and administrative procedures. Considerable use of independent judgment is required. Strong written, verbal and interpersonal skills are essential for incumbent assigned to this classification. SUPERVISION RECEIVED AND EXERCISED General supervision is provided by the administrative Police Captain. Responsibilities include direct supervision of dispatchers. EXAMPLES OF IMPORTANT AND ESSENTIAL DUTIES Oversee the activities of the operational administration of the City's Dispatch Center which includes developing goals and objectives, coordinating staff activities and providing appropriate training. Formulate policies; review and implement operations procedures. Schedule, supervise, train, motivate and evaluate the work of subordinate personnel, implementing appropriate disciplinary procedures when appropriate. Prepare work schedules and assigns personnel as workloads dictate and schedules overtime as necessary. Resolve operational conflicts at the field level. Maintain records and files in the Dispatch Center. Research incidents and prepares reports. Prepare reports and records of shift activities. Responsible for maintenance of Communications Center equipment (such as telephone and radio) and calls back communications and other maintenance personnel1t9!9 emergency repair of facilities and equipment. Muff # 501