Agmt07 San Mateo, County of - FOCC - Information and Referral Svcs.

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E. Contractor will enter client data in the Homeless Management Information System (HMIS/HOPE). F. Contractor will develop and maintain an agency written policy on confidentiality and will assure that the staff is trained and follows the policy. G. Contractor will participate in HOPE (Housing Our People Effectively) strategic program as it relates to their agency. HOPE is a ten-year action plan that brings together the business, nonprofit, and public sector communities to address the challenging issue of homelessness at its core, rather than manage it at the margins. 6. SERVICE INTEGRATION: Contractor and a designated Human Services Agency representative will coordinate service delivery so that clients receive timely and accurate services. Contractor will coordinate training to insure that its staff is knowledgeable and up to date on the services provided by Human Services Agency, other community agencies and the current needs experienced in the community. 7. WORKING RELATIONSHIP: Contractor will participate in decision-making on issues that impact Contractor's obligations under this Agreement. Contractor has final say on Contractor issues not related to state regulations. Human Services Agency (HSA) encourages communication between HSA and Contractor staff. Contractor will meet Quarterly with the HSA Regional Program Manager to coordinate programs and to develop and monitor Contractor's progress. 8. CONFLICT RESOLUTION: Contractor and the Human Services Agency will meet on a regular basis to identify areas of potential disagreement and develop ways to address the issues. A. Intake Contractor shall use a standard form for intake. After addressing any emergency needs, if Contractor identifies a client as being eligible for TANF or other HSA services, that client will be referred to HSA staff for further assistance. If further Core services are needed, HSA staff will refer the client back to Contractor. If the client is not eligible for HSA services, then the client remains with Contractor for services. B. Education and Trainina Contractor's staff will participate in training provided by HSA as necessary to improve coordination and delivery of services C. Family Self-Sufficiency Teams (FSST) Contractor will continue to participate in the FSST. Contractor's staff may be primary case managers for FSST cases, when they have the requisite training and experience. D. Release of information A signed client consent to services and release of information between the Contractor and the Human Services Agency will be obtained. Feedback on referrals will be timely. E. Evaluation HSA and Contractor, with the assistance of an HSA Planning and Evaluation Specialist, will develop appropriate measures to assess the outcome of services.