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<br />invoiced hours, or refund EPA for all invoiced but non-worked hours. <br /> <br />8. Reporting: Each month RWC will submit to EPA a spreadsheet showing and recording the <br />hours worked to date, the name of the tech who worked the hours, and a brief description of <br />the work completed. <br /> <br />9. Requesting Support: Non-emergency issues requiring support can be requested using one <br />of the following three methods: <br /> <br />. Logging into RWC's online help desk system at <br />http://thecity . redwoodcitv. or!:!: 8080/hd/index. htx. <br /> <br />. Calling or em ailing the primary Analyst assigned to EPA. <br /> <br />. Calling RWC help desk at (650) 780-7093 <br /> <br />Emergency support issue requests are to follow the process defined in section A.1.B.ii in <br />this exhibit (exhibit A).. <br /> <br />10 <br />