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<br />EAST PALO ALTO <br />EXHIBIT A <br /> <br />A. SCOPE OF SERVICES <br /> <br />1. Definitions: <br /> <br />A. Normal Business Hours: Defined as Monday through Friday, 8:00 a.m. through <br />5:00 p.m. except the following currently recognized RWC holidays (calendar dates <br />vary depending on the year): <br /> <br />. New Year's Day <br />. Martin Luther King, Jr. Day <br />. Presidents Day <br />. Memorial Day <br />. 4th of July <br />. Labor Day <br />. Veterans Day <br />. Thanksgiving Day <br />. Thanksgiving Friday <br />. Christmas Eve <br />. Christmas Day <br />. New Year's Eve <br /> <br />B. Non-business hours: All hours worked outside of normal business hours. EPA <br />requested work to be performed during non-business hours. There are two types of <br />non-business hours: <br /> <br />i. Scheduled, non-business hours: These are hours that are prescheduled for <br />non-business hours for such things as replacing servers and/or networking <br />equipment. Their intent is to perform work - effecting large, if not all EPA <br />employees - during evenings and weekends to minimize disruption to EPA <br />operations. Example: A request from EPA for RWC to install new servers <br /> <br />6 <br />