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6.1 B <br /> Page 21 <br /> EXHIBIT A <br /> CITY OF REDWOOD CITY <br /> OMBUDSMAN SERVICES OF �AN MATEO COv",!�`�, IN�. (OSSMC; <br /> FISCAL YEAR 2007/2008 <br /> CONTRACT OgJE�TfVES <br /> Quantifiabie Goals to be Provided With Performance lndicators (how you will measure <br /> Re uested Funds the uantifiable oal) <br /> OSSMC wi11 increase facility coverage in RWC by Ombudsmen file a monYhly activity report with the <br /> � 5% over the prior year office, inclu�irg facifity risits. Tnis data is entered <br /> info a data base. Quarferfy the data is analyzed to <br /> deierm'tne if we have met the rninimum j <br /> IQ�.,.,,,.r,c.,�o�!� ic �Yr o i ri� v��yarana ` <br /> �'+�V111111V1�4V4 ✓,..it .. p�ret,rfa.,,l;t, ..�.. <br /> �Qp n. <br /> We will investigate 85 cases involving individuals in� Data gatherad in the investigation process is <br /> the City of Redwood City, to verify 75% of those compiled in a case reporf and entered into a <br /> cases and to bring satisfactory resalution to 70% database. This data is analyzed regular(y and <br /> pravides us with statistics on ethnicity, age and <br /> gender of the residents, types of complaints, <br /> verification and resolution infarmation. Statistics are <br /> sent to the State and from there to fhe National <br /> ! + Ombudsman Reporting Center in Washington for <br /> further analysis. 7he detailed data gathered by the <br /> local programs has been praised by other Older <br /> Americans Act Programs and will be used as a <br /> mode!for those ro rams to ather their data. <br /> � #cf U�du�;E�a�c� R'��.0 Res��er�tslNo�:s�halefs t� wa r�-�aal:;��d (On!}� nrcg:wms servin� :re�+ivE�+ual� <br /> rr►a re ort b individuals. AIl others should re art b househofds <br /> Note: By providing monitoring services to all 54 facilities in Redwood City, we anticipate serving alf 824 <br /> individual Residents, but will not hava ethnic and a e data on all these clients. <br />