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TrainingI Workiva's support team will spend up to 4 hours with your reporting team training on the Wdesk Account and Budget Book, editing and maintenance following implementation. Five training sessions will be offered: Wdesk Application Introduction & Account Overview, Wdesk Account Administration, Wdesk Document Editing & Formatting, Wdesk Spreadsheet Editing, and Wdesk Linking & Wdesk Sync. 2.3. Assumptions • The concept of Prepaid Hours means that the Customer is purchasing a package with a set number of Professional Service hours to achieve the outlined deliverables. The hours are based on OpenGov's best estimate given reasonable assumptions outlined in section 4.2, Project Responsibilities. These hours should be adequate to achieve the deliverables, however if they are not, OpenGov agrees to work in good faith with Customer to determine why not. If Customer is responsible for under estimated hours due to requested changes or other identifiable and agreed upon reasons, Customer agrees to purchase additional hours. If OpenGov is responsible due to inadequate estimates, Customer will not be required to purchase additional hours to receive the deliverables described in this Scope of Work. Hours estimated above are for deployment of outlined deliverables. Any additional hours may be utilized for additional professional services activities dictated by the customer. Should the Customer run out of hours and additional Professional Service activities are needed, the Customer will need to purchase additional hours OpenGov Project Manager to work with Customer Stakeholders to scope out any changes to the standard packages and the deliverables at the time of kick off. High level project timeline will be determined within 4 weeks of Project Kickoff, and the plan for hours consumption against the not to exceed 426 hours to be agreed upon prior to starting each workstream. Please note, the 426 hours above do not include Budget Book (and the up to 40 Workiva hours for Budget Book specified above.) Page 12 of 17 REV: 03-25-19 PR ATTY/AGR.2019.068/0pen Gov Software Suite Product Setup OpenGov will design, extract, map, and validate ONE system. • OpenGov will integrate with the following system: o Universe ERP • OpenGov will integrate the following datasets: o Financial Transactions data, past 10 years o Budget data, past 10 years • OpenGov will engage in the following integration activities: • Financial Data o Configuration and mapping of COA-linked financial data o Validation against COA data (if COA-linked) o Ongoing monitoring with error notification 2.3. Assumptions • The concept of Prepaid Hours means that the Customer is purchasing a package with a set number of Professional Service hours to achieve the outlined deliverables. The hours are based on OpenGov's best estimate given reasonable assumptions outlined in section 4.2, Project Responsibilities. These hours should be adequate to achieve the deliverables, however if they are not, OpenGov agrees to work in good faith with Customer to determine why not. If Customer is responsible for under estimated hours due to requested changes or other identifiable and agreed upon reasons, Customer agrees to purchase additional hours. If OpenGov is responsible due to inadequate estimates, Customer will not be required to purchase additional hours to receive the deliverables described in this Scope of Work. Hours estimated above are for deployment of outlined deliverables. Any additional hours may be utilized for additional professional services activities dictated by the customer. Should the Customer run out of hours and additional Professional Service activities are needed, the Customer will need to purchase additional hours OpenGov Project Manager to work with Customer Stakeholders to scope out any changes to the standard packages and the deliverables at the time of kick off. High level project timeline will be determined within 4 weeks of Project Kickoff, and the plan for hours consumption against the not to exceed 426 hours to be agreed upon prior to starting each workstream. Please note, the 426 hours above do not include Budget Book (and the up to 40 Workiva hours for Budget Book specified above.) Page 12 of 17 REV: 03-25-19 PR ATTY/AGR.2019.068/0pen Gov Software Suite