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will assess the issue and resolve as needed. The Phase ends with the Acceptance of test <br />results by the Customer. <br />4. Deploy Phase <br />a. Key Activities: Administrator Training, Go Live Support, Transition to Customer Success <br />Manager and Technical Support <br />b. Key Work Products: Project Documentation, Project Acceptance <br />c. Summary: The purpose of the Deploy phase is to complete the Admin Training process, provide <br />Go Live Support, and begin Transition activities to close the project. Post Go Live Support is <br />technical assistance with the project team and issue resolution for the solution during the two <br />week period after Go Live. Once this period has passed, the Project team will begin working on <br />transition activities to the Customer, the CSM, and the Customer Technical Support Function. <br />The Project closes upon the acceptance of the project and a brief survey to provide feedback <br />about the experience. <br />5. Change Control Procedures <br />No amendments, changes or other modifications to this SOW will be effective without a written project change order, <br />in the form attached hereto as Exhibit B (a "Project Change Order"). The Project Change Order will describe the <br />change, the rationale for the change, and specify any change in the charges, estimated schedule, or other terms. <br />The terms of a mutually agreed upon Project Change Order will prevail over those of this SOW or any previous <br />Project Change Orders. Such Project Change Order may require additional charges, which will be set forth in the <br />Project Change Order. <br />6. Fees and Expenses <br />6.1. Fees and Payment Terms <br />All fees and expenses will be paid in accordance with Section 6.1 in the Agreement and the Order Form below. <br />Page 15 of 17 <br />REV: 03-25-19 PR <br />ATTY/AGR.2019.068/0penGov Software Suite <br />