Agmt19 Collection Bureau of America, Ltd.

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EXHIBIT "A" SCOPE OF SERVICES City appoints Consultant as agent to collect accounts which are now in possession of the Consultant, or which may be referred for collection to the Consultant from this time forward. City authorizes Consultant to act in City's name, and to perform any and all lawful acts within the provisions of the Federal Fair Debt Collection Practices Act and the California Robbins -Rosenthal Fair Debt Collection Practices Act, which in the judgment of the Consultant may be necessary for the collection of such accounts. 3. City authorizes Consultant to endorse the name of the City on such drafts, checks, money orders, and other payments, payable to the City, which may be received by the Consultant and deposited into their customer trust bank account, on such collection accounts, subject to the obligation of the Consultant, to pay over the balance of such collections to the City following the deduction of all amounts due Consultant as hereinafter provided. 4. City agrees that all accounts now in the office of, or which may be referred hereafter to the Consultant, shall be retained by the Consultant until canceled in writing by Consultant and Consultant agrees to cancel any claim within 30 days after written demand from the City, unless the claim is in the process of collection, or upon which legal action has been instituted. 5. City shall have the right to accept payment in full on any collection amount, except on an account where legal action has been filed. However, all arrangements for deferred or installment payments shall be made by the consultant. 6. Consultant agrees that legal action will not be undertaken on any account without written authorization from the City. All costs of collection and suit shall be paid by the Consultant. All amount collected in addition to principal, including interest, court costs, and attorney fees, shall be retained by the Consultant to offset cost losses. REV: 04-24-19 DZ Page 9 of 10 ATTY/AGR.2019.107/Collection Bureau of America - Third Party Debt Collection