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5.1 Documentation. After the SOW has been executed by each party, a detailed requirements <br />and detailed design document shall be submitted illustrating the complete financial terms that <br />govern the SOW, proposed project staffing, anticipated project schedule, and other information <br />relevant to the project. Such enhancements or modifications shall become part of the licensed <br />Granicus Software. <br />5.2 Acceptance. Client understands that all work contemplated by this exhibit is on a "lime - <br />and -materials" basis unless otherwise stated in the SOW. Within ten (10) business days of <br />Granicus' completion of the milestones specified in the SOW and delivery of the applicable <br />enhancement/modification to Client, Client will provide Granicus with written notice of its <br />acceptance or rejection of the enhancement/modification, based on the acceptance criteria set <br />forth in the SOW. Client agrees that it will not reject any enhancement/modification so long as it <br />substantially complies with the acceptance criteria. <br />5.3 Title to Modifications. All such modifications or enhancements shall be the sole property <br />of the Granicus. <br />6. Limitation of Liability: Exclusive Remedy. IN THE EVENT OF ANY INTERRUPTION, <br />GRANICUS' SOLE OBLIGATION, AND CLIENT'S EXCLUSIVE REMEDY, SHALL BE FOR <br />GRANICUS TO USE COMMERCIALLY REASONABLE EFFORTS TO RESTORE ACCESS AS <br />SOON AS REASONABLY POSSIBLE. <br />[End of Support Information] <br />ATTY/AGR/2014.020/GRANICUS INC. SERVICE AGREEMENT <br />REV: 02.24-14 MLG <br />Page 15 of 19 <br />