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6.F. - Page 85 of 180 A.4 Organizational Change Management Deliverable Definitions Three (3) of the twenty-eight (28) deliverables reside in the Organizational Change Management Implementation Track. 1. 001 Stakeholder Analysis 2. 002 Organizational Change Management Plan 3. 003 Operations & Maintenance Plan The deliverable definitions for each of the three (3) Organizational Change Management Implementation Track deliverables are included below. Number: 001 Name: Stakeholder Assessment Stage: 1 - Planning & Track: 4 - OCM Type: Deliverable Discovery Description: The identification and qualification of City employees and external stakeholders, at all levels, who may have an interest or connection with the project. This list will be used to schedule, draft, and distribute relevant messages and informational activities throughout the project. Stakeholders will be assessed in terms of their "Interest' and "Influence" regarding the Oracle Cloud ERP project. This qualification will help the project team focus and engage with those stakeholders deemed critical to project success. Sub-Deliverables/Milestones: There will be a Stakeholder Assessment deliverable for each project phase, resulting in the following sub -deliverables: • 001.1 Stakeholder Assessment - Phase 1 • 001.2 Stakeholder Assessment - Phase 2 • 001.3 Stakeholder Assessment - Phase 3 Format: Microsoft Word, Microsoft Excel Redwood City Role: The City will be responsible for completing the following tasks related to this deliverable: • Identify City and external stakeholder roles • Identify City employees in each role, by department • Identify external stakeholders by role • Lead assessment of stakeholder "Interest' and "Influence" • Participate in necessary stakeholder interviews • Create deliverable CherryRoad Role: CherryRoad will be responsible for completing the following tasks: • Draft assessment framework (Spreadsheet) • Support the population of the stakeholder spreadsheet • Support the assessment of stakeholder "Interest' and "Influence" • Support stakeholder interviews • Review deliverable and provide feedback to the City Acceptance Criteria: The deliverable will be complete when the stakeholder spreadsheet is populated and an agreed upon reasonable number of stakeholders identified to be deemed necessary for engagement throughout the project. A summary assessment document (Word) will be drafted collaboratively by the OCM team describing how to engage the "necessary" stakeholders throughout the project. Deliverable/Milestone Assumptions: 1. The City will identify and qualify key stakeholders from each department in specified roles, and external stakeholders as appropriate. 2. The City will maintain and update the list of City stakeholders throughout the project. EXHIBITAAPPENDIXA DELIVERABLE DEFINITIONS ATTY/AGR/2019.118/CHERRYROAD ERP IMPLEMENTATION SERVICES REV: 05-13-19 PR Page 77 of 172 A -A - 24 192