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6.F. - Page 92 of 180 APPENDIX C COREBT STATEMENT OF WORK CORE Business Technologies (CORE or COREBT) is pleased to have this opportunityto meet Redwood City's (City) objectiveto provide a robust cashiering solution that integratestoexisting billingand finance systems. The following proposal is based on CORE's understanding of the City's need fora consistent approach to accepting and receipting payment transactions. CORE's proprietary software, iPayment Enterprise (iPayment), providesthe ideal platform for supporting existing cashiering and eCommerce functions with the scalabilityto accommodate future growth for unlimited users and business needs. EASY TO CONFIGURE One of the many benefits of iPayment is its usability and configurability. Designed with ease of use in mind, screen layouts, transactional data elements, menus and graphics are all configurable bythe City. iPayment was designed to make it easyto process payments and easyto getthat revenue into the correct bank accounts as securelyand swiftly as possible. Screen prompts are available toguide cashiers as needed and the End of Day cash balancing screens are intuitive and responsive. Afterinitial deployment, a built-in configuration tool allowsthe clientto make avarietyof changes (i.e. transaction type, tendertype, fee amounts, user profiles, etc.) as needed. END OF DAY PROCESS iPayment faciIitates rapid end of day reconciliation forthe individual cashier, departmentand treasury level. The iCashiering ( POS) module also provides configurable maximum cash drawer limits, notifications and supports balancingorcash pulls throughout the processing period. Control totals for balancing are provided online by user, file, and workgroup (department). End of dayworkflow is supported for individual user bank deposit preparation, consolidated multi-user bank deposit preparation and multi - department bank deposit consolidation. CASH CONTROLS Individual user control totals are maintained throughoutthe processing period and are availableon- demand to the transaction owner and authorized users. Cash float (change fund) tracking is available to ensure cash control totals are consistent with the cash in the drawer at all times. The cashier navigates to the balancing screen through a single click and is presented with control totals by bank account and tender. The cashier selects the bank deposit orturn-in to be reconciled and utilizes in - application countingtoolsto determine cash totals orverifychecks and otherdocuments. Cash currency lists and check lists are printed and maintained bythe system. Cash balancing can be performed against displayed expected amount or can be configured by user profile as secured. Secured cash balancing or 'blind balancing' is utilized to provide advanced cash controls. Cashiers simply count all funds in their drawer including the Cash Float. System validation againstthe expected cash total provides an opportunityto recount and correct for unbalanced entries and notification to both userand supervisors of unbalanced deposits. A SINGLE PLATFORM The illustration below outlines the comprehensive nature of ourenterprise payment management solution using one integrated platform to support payment processing across payment channels. EXHIBIT APPENDIX C COREBTSTATEMENTOF WORK ATTY/AGR/2019.118/CHERRYROAD ERP IMPLEMENTATION SERVICES REV: 05-13-19 PR Page 84 of 172 A -C-1 199