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6.F. - Page 177 of 180 <br />ii. Third -party consulting services including applications design or recommendation, recovery of lost <br />data due to third -party services, or any third -party Customer purchase recommendations; <br />iii. Deficiencies created by Customer's negligence or fault; <br />iv. Deficiencies resulting from malfunction of equipment other than the CORE authorized Equipment; <br />v. Software not made available to Customer by CORE under this Subscription Agreement and the <br />Schedules. <br />EXHIBIT H ATTACHMENT D-1 COREBT SUPPORT AND ESCALATION POLICY H -D-1 - 3 <br />ATTY/AGR/2019.118/CHERRYROAD ERP IMPLEMENTATION SERVICES <br />REV: 05-13-19 PR Page 169 of 172 284 <br />