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Agreement for TruePoint Services Exhibit B — RFP Requirements This deliverable focuses on preparing TrueBill users to use the software for daily operations. This course will cover the TrueBill basics and key components of the software, focusing on tasks that the end users need to perform. TruePoint best practices have proven that class sizes no larger than 12 participants are more successful with students who meet the pre -requisites of the course. TruePoint Responsibilities • Provide timely and appropriate responses to Redwood City's request for information. • Assign and schedule appropriate TruePoint resources. • Deliver current training documentation in a format that can be used to customize the documentation. Redwood City Responsibilities • Arrange the time and qualified people for the training who are critical to the project success. • Provide suitable Redwood City facilities to accommodate various training classes. • Users must be proficient in using PCs in a Windows environment. • Users must be familiar with use of standard Internet browsers. Phase 10: Go Live Duration: Approximately 2 Weeks — 80 Hours, with a go live date in the fourth quarter of City fiscal year 2019- 20 (July 1, 2019 —June 30, 2020). Definition: This deliverable is defined as the official date in which TruePoInt's products Go Live for daily Redwood City usage and will involve both onsite and remote support. This date will be agreed to by both TruePoint and Redwood City and will be included in the Project Plan described in Task 1. TruePoint Responsibilities • Assign and schedule appropriate TruePoint resources. • Run final data conversion scripts • Provide support to end user functional questions. • Assist with issues that may arise during the Go -Live. • Performance monitoring of the system. Redwood City Responsibilities • Provide source Legacy Systems data for final data conversion • Make available the appropriate Redwood City key users and content experts to participate in Go -Live acceptance testing as defined and managed by Redwood City. • Provide TruePoint onsite staff with reasonable access to its equipment, systems, personnel, and facilities to complete Go -Live. • Make sure that TruePoint offsite staff have remote network access for reviewing and troubleshooting any issues that may arise during Go -Live. Phase 11: Post -Implementation Support Duration: Approximately 2 Weeks —100 Hours REV: 04-23-19 PR Page 18 of 64 RFP Requirements Page 18 ATTYlAGR.2019.106fTruePoint TrueBill Utility Billing System