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Version 2.0 <br />John Smith <br />1234 Demonstrationway <br />Sacramento. CA 96819 <br />672812018 <br />Dear John Smith <br />The following is your payment schedule <br />Installment 9 Due Dale Amount <br />2577 413.12018 $203.25 <br />Total S20325 <br />Sincerely. <br />C. Use Case: <br />• A customer came into the office to ask about an outstanding bill. Customer Service worked <br />with the Customer to create a Payment Arrangement to avoid being shut-off. Customer <br />Service would like to print out the Payment Arrangement schedule to provide to the <br />Customer. <br />3.2 Open Payment Arrangements <br />This report will display one or more active Payment Arrangements. <br />A. Report Parameters <br />• Customer Id — Enter the Customer Id if you wish to see a specific Customer's Payment <br />Arrangement. if you wish to see all open Payment Arrangements, enter % in this field. <br />B. Report Output <br />• Arrangement #, Customer Id, Customer Name, Arranged Amount, Amount Paid, Remaining <br />Balance <br />• This report will return all Payment Arrangements that have not been closed at the current <br />time. <br />REV: 04-23-19 PR <br />Page 50 of 64 <br />TruePoint Solutions <br />-50- www.truepointsolutions.com <br />ATTY/AGR.2019.106/TruePoint TrueBill Utility Billing System <br />