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AMENDMENT NO. 1 TO PROFESSIONAL SERVICES AGREEMENT (TruePoint Solutions, LLC) This Amendment No. 1 (the "Amendment No. 1") is entered into and effective as of the 7th day of April Redwood City, a charter city and and TruePoint Solutions, LLC, (collectively, the "Parties"). 2021, by and between the City of municipal corporation of the State of California ("City"), a California limited liability company ("Consultant") RECITALS A. The Parties previously executed that certain Professional Services Agreement, dated as of May 21, 2019, (the "Original Agreement"). B. Currently, the City is in the first year of operational use of the new utility billing system and also in the middle of several ongoing projects that will impact the billing system. The City will require software development services from the Consultant, either through direct integration or reconfiguration. C. For example, the City is in the process of implementing both the new Oracle financial and human capital management system, with an anticipated go -live date of July 1, 2021, and also the accompanying iPayment cashiering software, with an anticipated go -live date of October 2021. D. The City is also exploring the feasibility of collecting some sewer charges on the County of San Mateo property tax rolls and would like to definitively determine whether the utility billing system has this capability. E. The City has additionally identified significant operational efficiencies and improved customer experience through the implementation of an add-on portal that allows outside inspectors to directly input annual testing results for backflow prevention devices, known as a Backflow Prevention Field Inspector Portal. F. Lastly, the City anticipates additional services from the Consultant may be necessary to implement current ongoing projects, to considerably improve operations and reduce staff time, to maintain existing functionality with the 16 integrated databases, or to support any future billing -related projects initiated by the City Council. G. The Consultant has consistently displayed their ability to deliver a functional utility billing system for the City that is most cost-effective and meets the needs of the City. H. The Parties have negotiated and agreed to the terms and conditions set forth in this Amendment No. 1, including any terms and conditions of the attached Exhibit "A", incorporated herein by reference. REV: 03-04-2021 PR ATTY/AGR.Amend No. 1/TruePoint Solutions, LLC (Page 1 of 6)