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6.13. - Page 41 of 42 <br />to respond with a request if the license is to be continued. <br />System Configuration Change Requests <br />All agencies Change Requests (CR) will be evaluated by HSA. For the cost of all Change Requests (CRs) <br />unique to one or a group of agencies and for non -Core or non-HMIS standard programs, payment <br />shall be made by the requesting agency(ies). <br />User Support <br />If a Core Service Agency or homeless service provider experiences any technical difficulty with the <br />system, a service request must be sent to the Human Services Agency, Business Systems Group at <br />hsa servicedesk@smceov.ors or (650) 802-7573. <br />Contractor/Service Provider Agreement <br />The Core Service Agencies and homeless service providers agree to train their staff and to establish <br />internal processes and procedures to ensure all staff and volunteers safeguard clients' confidentiality <br />and privacy and enter accurate, complete data. It is unde{stood that accessing Clarity's secure, <br />private and confidential network is for the sole purpose of serving clients. All authorized individuals <br />accessing the Clarity network of Core Service Agencies and homeless service providers must have a <br />legitimate business reason when searching and accessing information. All activity is logged and <br />participating agencies understand and agree that this audit trail can be viewed at any time by <br />authorized County personnel. <br />'fempfote Version August 26, 2016 <br />Page 24 <br />ATTY/AGR/2016,321/AGREEMENT BETWEEN SAN MATEO COUNTY AND FAIR OAKS COMMUNITY CENTER <br />RV: 11-18-16 JS Page 24 of 25 <br />55 <br />