Laserfiche WebLink
REV: 05-13-2021 VR <br />The following describes the range of services available in this category: <br />i. One Party Assistance: A resource person assists the caller to think through a <br />conflict situation, including clarifying issues and interests of involved parties, <br />exploring approaches to dealing with the situation and solution options and <br />assisting with the selection of an approach to resolution. A follow-up call is <br />arranged to determine the outcome, with the understanding that mediation would <br />be the next step if the negotiation has been unsuccessful. (20 min or more) <br />ii. Conciliation: Conciliation is the resolution of a conflict, through the intervention of <br />a neutral third party, without the disputing parties coming together in a face-to-face <br />mediation. A resource person works with a resident clarifying issues of concern, <br />explaining approaches to seeking resolution, obtaining agreement by the party to <br />pursue mediation and completing case intake. A case development process, <br />involving contacts with both/all involved parties, is initiated by PCRC and during <br />that process; a resolution of concerns is achieved. <br />iii. Mediation: Mediation through PCRC involves a face-to-face meeting between <br />disputing parties who call PCRC directly or are referred by city staff or community <br />agencies. With the assistance of a panel of trained volunteer mediators, parties <br />work through a non-adversarial problem solving process and attempt to develop a <br />mutually acceptable resolution to the issues of concern. There is a two-fold focus: <br />development of a satisfying and durable agreement and the preservation of an <br />effective relationship in situations where the parties will continue to be in contact <br />with each other. <br />c. Recruitment and Training of Community Volunteers: <br />i. PCRC will develop and maintain a pool of trained volunteer mediators, case <br />developers and facilitators to serve the conflict resolution needs of the community. <br />As a result, a number of community members will become skillful in the interest- <br />based approach to conflict resolution. <br /> Total: $13,827 <br />3. Racial Mural: <br />City Council approved for the Redwood City Art Commission to move forward with their <br />work plan to create a steering committee and public engagement process for developing <br />a racial equity mural/artwork in Redwood City. PCRC will initiate a process that is inclusive <br />and efficient to identify the type of art and location. This process will include outreach <br />services, facilitation services, translation & interpretation services and internal project <br />management support. <br />Task Description Duration Rate/Hour Not to Exceed: <br />Intake Initial <br />conversations to <br />request <br />services, <br />determine <br />needs, answer <br />questions and <br />draft proposal <br />1 hr. Complimentary $0 <br />Development Plan and <br />Preparation for <br />facilitated <br />meetings, work <br />plan <br />development, <br />virtual <br />6 hrs. $165/hr $990 <br />ATTY/AGR.2021/Amend No. 1/Peninsula Conflict Resolution Center (Page 5 of 7)