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6.A. - Page 23 of 27 <br />Ch. 891 —4 <br />and Article 10 (commencing with Section 116700) of Chapter 4 apply to <br />enforcement undertaken for a violation of this section. <br />(2) All moneys collected pursuant to this subdivision shall be deposited <br />in the Safe Drinking Water Account established pursuant to Section 116590. <br />116908. (a) (1) (A) An urban and community water system shall not <br />discontinue residential service for nonpayment until a payment by a customer <br />has been delinquent for at least 60 days. No less than seven business days <br />before discontinuation of residential service for nonpayment, an urban and <br />community water system shall contact the customer named on the account <br />by telephone or written notice. <br />(B) When the urban and community water system contacts the customer <br />named on the account by telephone pursuant to subparagraph (A), it shall <br />offer to provide in writing to the customer the urban and community water <br />system's policy on discontinuation of residential service for nonpayment. <br />An urban and community water system shall offer to discuss options to <br />avert discontinuation of residential service for nonpayment, including, but <br />not limited to, alternative payment schedules, deferred payments, minimum <br />payments, procedures for requesting amortization of the unpaid balance, <br />and petition for bill review and appeal. <br />(C) When the urban and community water system contacts the customer <br />named on the account by written notice pursuant to subparagraph (A), the <br />written notice of payment delinquency and impending discontinuation shall <br />be mailed to the customer of the residence to which the residential service <br />is provided. If the customer's address is not the address of the property to <br />which residential service is provided, the notice also shall be sent to the <br />address of the property to which residential service is provided, addressed <br />to "Occupant" The notice shall include, but is not limited to, all of the <br />following information in a clear and legible format: <br />(i) The customer's name and address. <br />(ii) The amount of the delinquency. <br />(iii) The date by which payment or arrangement for payment is required <br />in order to avoid discontinuation of residential service. <br />(iv) A description of the process to apply for an extension of time to pay <br />the delinquent charges. <br />(v) A description of the procedure to petition for bill review and appeal. <br />(vi) A description of the procedure by which the customer may request <br />a deferred, reduced, or alternative payment schedule, including an <br />amortization of the delinquent residential service charges, consistent with <br />the written policies provided pursuant to subdivision (a) of Section 116906. <br />(2) If the urban and community water system is unable to make contact <br />with the customer or an adult occupying the residence by telephone, and <br />written notice is returned through the mail as undeliverable, the urban and <br />community water system shall make a good faith effort to visit the residence <br />and leave, or make other arrangements for placement in a conspicuous place <br />of, a notice of imminent discontinuation of residential service for <br />nonpayment and the urban and community water system's policy for <br />discontinuation of residential service for nonpayment. <br />90 <br />27 <br />