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4.A - Page 11 of 15 <br />EMC Research #19-7456 <br />-8- <br />461NT. Now, I would like you to think about the public works services in Redwood City, like water, sewer, and <br />other similar services. Please tell me if you are satisfied or dissatisfied with each of the following: <br />Very Somewhat Somewhat Very (Don't Total Total <br />SCALE: Satisfied Satisfied Dissatisfied Dissatisfied Know) Satisfied Dissatisfied <br />(RANDOMIZE) <br />46. <br />Maintenance of street lights <br />31 44 12 8 5 <br />75 20 <br />47. <br />Maintenance of City streets and roads and pothole repair <br />16 42 24 15 3 <br />58 39 <br />48. <br />Street sweeping services in your neighborhood <br />30 36 14 9 10 <br />67 24 <br />49. <br />Maintenance of sidewalks <br />22 36 22 17 3 <br />58 39 <br />50. <br />Storm drain management and flood control <br />25 42 12 7 14 <br />67 19 <br />(END <br />RANDOMIZE) <br />51. <br />In the past 12 months, if anyone in your household contacted the City regarding <br />services like water, <br />sewer, etc., would you say that the customer service and response for these services was excellent, <br />good, fair, poor, or very poor? <br />Excellent <br />14 <br />Good <br />18 <br />Fair <br />8 <br />Poor <br />2 <br />Very Poor <br />1 <br />Have not contacted Redwood City regarding these services <br />51 <br />(Don't know/Refused) <br />5 <br />'EIM <br />research <br />12 <br />