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�E�� <br />Public Works Customer Service Rating, Over Time research <br />Over half of residents report not contacting the City regarding public works services in the last year; however, among those <br />who have, a plurality give a positive rating to the customer service they received. <br />In the past 12 months, if anyone in your household contacted the City regarding services like water, sewer, etc., would <br />you say that the customer service and response for these services was excellent, good, fair, poor, or very poor? <br />2019 <br />2015 <br />■ Excellent <br />Good Fair ■ Poor <br />JL <br />■ Very Poor Have Not Contacted <br />Q51. In the past 12 months, if anyone in your household contacted the City regarding services like water, sewer, etc., <br />would you say that the customer service and response for these services was excellent, good, fair, poor, or very poor? <br />56% <br />53% <br />Redwood <br />City <br />Results of 2019 Community Satisfaction Survey <br />34 of 44 <br />