Laserfiche WebLink
REV: 12-18-2020 MI <br />Exhibit “A” <br />SCOPE OF SERVICES AND FEE <br />I. SCOPE OF SERVICES <br />Consultant will provide on-call maintenance and troubleshooting services for the <br />City's SCADA system, which consists of Allen Bradley Programmable Logic <br />Controllers, Wonderware Human Machine Interface software, and various motor <br />control and instrumentation systems servicing approximately 70 facilities including <br />sewer lift stations, storm water pump stations, potable water pump stations, storage <br />and regulating stations, and a recycled water pump station. <br />Examples of maintenance and troubleshooting tasks Consultant will perform <br />include, but is not limited to: <br />Technical support and troubleshooting for: <br />o Electrical control circuits, soft start motor starters, variable speed drives, <br />motorized valves, etc. <br />o Programmable logic controllers, operator interface panels, analog (4-20 <br />mA) instrumentation, flow meters, etc. <br />o Wonderware HMI, AON phone line communications, licensed and <br />unlicensed radio networks, and software and hardware updates. <br />Replacement, configuration, and upgrade installation for: <br />o Electrical control circuits, soft start motor starters, variable speed <br />drives, motorized valves, etc. <br />o Programmable logic controllers, operator interface panels, analog (4-20 <br />mA) instrumentation, flow meters, etc. <br />o Wonderware HMI, AON phone line communications, licensed and <br />unlicensed radio networks, and software and hardware updates. <br />Consulting Services: <br />o Advise on SCADA system design and upgrades. <br />Consultant will also: <br />Provide 24/7 response to City's SCADA requests, including weekends, after <br />hours, and holidays. <br />o Consultant will notify the City by email with the name and contact <br />information of the person on-call. <br />Respond to requests for service within the following response times: <br />o Emergency Service - Within 1 hour. <br />o Non-Emergency / Routine Service - Within the next business day. <br />o When a repair requires delivery of parts or equipment, Consultant will <br />inform the City of the lead time for part delivery and any options for <br />expediting the delivery. <br />ATTY/AGR.Amend No. 1/Telstar Instruments (Page 3 of 5)