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General hif'ornintinn Customer Contact Customer PO Box 391, 1017 Middlefield Road, Redwood City, CA 94063 Address Governing This Order Form will be governed by the applicable terms and conditions. If those terms and conditions are non-existent, Agreement(s) have expired or have otherwise been terminated, the following terms will govern as applicable, based on the Customer's purchase: httns://accelabox.com/vJAccelaTerms. Term(s): 7/1/19 — 6/30/21 (1rdei' I ernls Order Start Date Unless otherwise specified in the Special Order Terms: Software Licenses & Subscriptions start on the date of delivery by Accela; Hosting and Support start on Accela's delivery of the software hosted and/or supported;. Order Duration Unless otherwise specified in the Special Order Terms: Subscriptions continue from the Order Start Date through the number of months listed in this Order Form (or if not listed, twelve (12) months). Thereafter Subscriptions automatically renew annually as calculated from Order Start Date of Customer's first Subscription purchase. Any Software Licenses or Hardware are one-time, non-refundable purchases. Hosting and Support continue from the Order Start Date through the number of months listed in this Order Form (or if not listed, twelve (12) months). Professional Services continue for the duration as outlined in the applicable Statement of Work, Exhibit or the Governing Agreement, as applicable. Special Order This Order Form replaces all previous order forms for the terms listed above and Terms will govern the Software, Maintenance, and/or Services items listed on Page 2 of this Order Form. In the event of an inconsistency between this Order Form, any governing agreement, purchase order, or invoice, the Order Form shall govern as it pertains to this transaction. For Software Licenses, Accela may terminate this Order Form in the event the Software is phased out across Accela's customer base. In such event, Accela will provide Customer sufficient advance notice and the parties will mutually agree to REV: 02-10-20 PR ATTY/AGR.2020.022/Accela, inc. (Page 17 of 18)