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Utility Payment Research <br />City water service will not be shut off for any <br />residential customer while shelter in place orders <br />are in effect <br />Receiving inquiries about late payment penalties <br />from residents impacted by COVID-19 <br />Recommend staff conduct additional research about <br />the feasibility and impact of deferring and/or <br />eliminating late payment penalties <br />Redwood <br />City i�..'Ed .I. <br />® 11 of 15 <br />