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<br />Recommended <br />Utility Bill Process Flow <br /> <br /> <br />ATTACHMENT 1 6.28 <br />Page 4 <br /> <br /> <br />Commercial Accounts <br /> <br />Residential Accounts <br /> <br />Utility bills sent bi-monthly <br /> <br />Utility bills sent monthly <br /> <br />Due in 30 days <br />without penalties <br /> <br />Due in 30 days <br />without penalties <br /> <br />If utility bill is not paid <br />within 30 days, <br />a 10-day reminder notice <br />with a 1.5% interest charge <br />is mailed out. <br /> <br />- <br /> <br />If utility bill remains <br />unpaid after 40 days. <br />an 7 -day pre-shut off notice <br />will be mailed to the customer. <br /> <br />- <br /> <br />If utility bill remains <br />unpaid after 47 days, <br />utility services are <br />discontinued, and the City <br />will proceed to collect the <br />unpaid utility charges. <br /> <br />..a. <br /> <br />Service Reconnection <br />$20 for re-instituting service following the 151 <br />discontinuance <br />$50 following 2nd discontinuance <br />$75 following 3rd discontinuance <br />$100 following 4th discontinuance. or each <br />discontinuance in excess of 4th <br />discontinuance <br />