AgdaPkt 2020-05-04 Joint SA PFA - Laserfiche WebLink

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7.A. - Page 32 of 38 COMPLAINTS Written complaints and grievances will be addressed within 15 working days of the City's receipt of complaint. The Gemma inity Development DireGte Housing Leadership Manager or his/her4iFs representative will attempt to provide a satisfactory response to every request. In the event that response is not satisfactory to the author of the complaint or grievance, the author shall be invited to attend a regular meeting of the HHCC. The HHCC may direct staff to take action as they deem appropriate or may refer the complaint to be heard by the City Council. The City Council's action shall be final. For the purpose of meeting this requirement, a complaint shall be defined as a concern regarding the performance of a project funded or the type of activity being carried out. A grievance shall be defined as a direct impact effect or other negative hardship which a CDBG or HOME funded activity has caused. The HHCC shall not consider complaints or grievances, the nature of which is determined to involve: 1. Use of CDBG or HOME funds to sponsor activities which will not provide benefit to low income residents; 2. Activities which are not eligible under CDBG or HOME regulations; 3. When activities are inconsistent with the City's Community Development Plan, or 4. Amount of funding recommended by the HHCC or the amount of funding allocated by the Council for any given service, program or activity. ACCESS The City will provide residents of the community, public agencies, and other interested parties with reasonable and timely access to information and records relating to the Plan, AFH, and use of CDBG and HOME funding during the past five years. In the case of public hearings where a significant number of non-English speaking or, hearing and speech impaired residents can be reasonably expected to participate, the City will assure that a translator or oral interpreter will be available. Notices will state that if translation, oral interpretation or other accommodations are required, the City will provide materials in appropriate alternative formats, or provide disability related accommodation upon request. Requests should be directed to the dmin'strrHouslnq Division, , Dl�nninn Q. I-Ir�i �cinn +�s' City of Redwood City, 1017 Middlefield Road, Redwood City, CA 94063 and should include a brief description of the requested materials and preferred alternative format or auxiliary aid or service at least 72 hours before the meeting. In the event of a national, state or local emergency, the City reserves the right to utilize an augmented citizen participation process and shortened public comment periods in order to maintain the continuity of government and expedite relief funding. The City will adhere to the outlined rules and procedures allowed by HUD. The City may host public hearings in a virtual format and provide every reasonable opportunity to receive public comment during a reduced public comment period as defined by HUD. A website address for the virtual public hearing will be provided via public notice and must not limit the number of participants. Public notices may be through social media, the newspaper or another widely used outlet. During the virtual public 0 31