AgdaPkt 2020-07-13 Special Joint SA PFA

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6.A. - Page 20 of 22 generated by the FTB process, provide all systems and operational procedures required for the FTB process, and provide complete reporting and reconciliation for the FTB process. Customer will be required to complete required FTB paperwork and forms (with Contractor's assistance), establish a SWIFT account with the FTB, and provide whatever assistance may be required to work with the FTB regarding the FTB process. W. Contract Requirements: • Privacy and Security of Customer Data - Contractor agrees to keep all Customer data private and secure and will not share, sell, or otherwise access the Customer data for reasons other than the normal processing of parking citations or as otherwise required by law. • System Backups - All systems will be backed up daily to insure safety of data in the event of a power outage or natural disaster. All backup data should be transferred and stored off-site for disaster recovery. • Subcontracting - No portion of the Agreement, other than the independent administrative hearings, shall be permitted to be subcontracted to another private or public agency without express written approval from the Customer. Contractor must disclose the nature of work being subcontracted, and the name of the private or public agency which shall perform the work. • Vehicle Code Compliance - Contractor will comply with all requirements of the California Vehicle Code in regard to processing and adjudication of citation records sent by the issuing agency during the entire term of this Agreement, including extensions if any. • Right to Audit — If Customer requests it, an auditor shall be hired to perform a financial and/or performance audit. The Customer making such request shall pay the cost of the audit upon the written approval of auditor's cost. • Meeting Attendance - Contractor will be available to attend Customer meetings as needed at Contractor's own expense. • Transition to Next Contractor - In the event of a future change of vendor, Contractor agrees to fully cooperate in any transition. This shall include but not be limited to provision of data in an acceptable electronic format, provision of information as requested by the Customer to facilitate a future RFP process, and assistance with any and all transition processes necessary to provide for uninterrupted services to the Customer. ATTY/AGR/2015.079/TURBO DATAAGREEMENT REV: 05-01-15 MLG Page 16 of 18 27