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Interacting with an Agency Profile Interface <br />Posting agency jobs <br />Performing application Review and Rating <br />Scheduling Interviews and Tests <br />Entering Applicant Scores <br />Creating and Tracking Notices to Applicants, including E-mail correspondence <br />Enabling a dedicated Applicant Tracking System <br />Searching Interest Card database <br />Storing and maintaining recruitment data in accordance with the CLIENT -specified <br />retention policy <br />Section 2: <br />Website Hosting / Support <br />CITY/DISTRICT's Obligation <br />CITY/DISTRICT will manage the hosting, maintenance and support of the Calopps <br />Application and website. <br />Support requests shall be provided during Normal Working Hours of CITY/DISTRICT <br />Staff. <br />CITY/DISTRICT will, subject to the limitations enumerated below, maintain 24x7 up time <br />for the website, but critical hours of operation will be `Normal Working Hours'. <br />CITY/DISTRICT shall provide CLIENT with a point of contact and contact procedures for <br />emergency service requests, including call escalation procedures. <br />CITY/DISTRICT shall respond to inquiries submitted to the website administrator within <br />four (4) hours of receipt, during normal business hours. <br />CITY/DISTRICT shall complete maintenance procedures outside of Normal Working <br />Hours to minimize downtime. When planned maintenance is scheduled, CITY/DISTRICT <br />staff will give CLIENT's contact person, via e-mail, 48 hours notice. <br />Emergency or immediate maintenance may require the CalOpps server to be down during <br />Normal Working Hours. The CITY/DISTRICT will attempt to minimize any disruptions <br />in service to CLIENT website. CITY/DISTRICT will not be responsible for loss of <br />business to the CLIENT site due to circumstances outside of the CITY/DISTRICT's direct <br />control. Examples of such circumstances include, but are not limited to, Internet outages, <br />unavailability of the server to users caused by the CITY/DISTRICT's Internet Service <br />Provider, damage to telecommunications infrastructure not caused by the <br />CITY/DISTRICT, or major hardware failure of CalOpps servers. <br />Annual System Administration, Maintenance and Support <br />Includes: <br />• Services to allow CalOpps availability via the Internet. Hardware Support Costs <br />• Software Assurance for non -FC software <br />REV: 06-11-2020 EI <br />ATTY/AGR.2020.096/City of Foster City (Page 7 of 10) <br />