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EXHIBIT "A" - SOFTWARE LICENSING TERMS To the degree any Work Order involves licensing ImageTrend Software, the following terms shall apply: "ImageTrend Elite Data Marts" means the relational database(s) that contain an enhanced and simplified reporting -ready format of the transactional data collected within ImageTrend Elite. The Elite Data Marts are available for use with the ImageTrend Elite Reporting Tools. "ImageTrend Elite Reporting Tools" means the Transactional Report Writer, Visual Informatics, Analytical Chart Reporting Tool and Analytical Tabular Reporting Tool in the Software that are based on a set of Elite Data Marts. "Incident(s)" means an instance where the Client sends a vehicle or emergency responder to a situation requiring emergency response, as measured by the number of incident reports within ImageTrend Software systems. "Licensed Information" means other Deliverables provided to Client by ImageTrend relating to the operation or design of the Software, or other Deliverables provided to Client by ImageTrend which are common to ImageTrend (e.g. such Deliverables are not unique to Client). A copy of the software specification Licensed Information is available within the Software labeled as "ImageTrend University." "The Software" means the sum of all software licenses granted by this Agreement or Work Order hereto as provided in Section 1 below. GRANT OF LICENSE TO SOFTWARE. Each Work Order for the sale of Software Licenses shall outline which of the below licenses are being granted by the Work Order. The license selection will be evidenced by the title of each SKU in the Work Order, e.g. "Elite EMS SaaS" shall be licensed under the Software as a Service License below. If the license is not apparent by the name of the SKU, then the license shall default to Software as a Service. ImageTrend may discontinue or replace a license in this table by providing Client reasonable written notice of the change. Replacing this table shall not have the effect of revoking previously agreed licenses, rather, ImageTrend's right to replace this table shall apply to only future Work Orders. Software as a ImageTrend hereby grants Client a non-exclusive, non -transferable Service license to use the ImageTrend Software product(s) listed in the Work License (SaaS) Order for such time as listed in said Work Order. During the term of or Integration the Work Order, the Client shall have access to the Software, which REV: 06-15-2020 PR ATTY/AGR.2020.099/ImagTrend, Inc. (Page 17 of 32)