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Agmt20 ImageTrend
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Agmt20 ImageTrend
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Last modified
8/13/2020 2:21:53 PM
Creation date
8/13/2020 2:08:42 PM
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Template:
Agreement
Contractor Name
ImageTrend
PROJECT NAME
Master Software and Services Agreement FD Records Management System
RMP File Number
304
Date
7/20/2020
MO Ref
20-107
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4. Dual MMRs (Meet -Me -Rooms) offer unsurpassed network -neutral fiber <br />interconnection to a multitude of providers <br />5. Independent on-site A & B power generation <br />6. Multi-MegaWatt utility feeds in a fully redundant (2N) A/B configuration <br />7. 20MW of power capacity <br />Data Integrity <br />ImageTrend applications are backed up daily allowing for complete recovery of data to <br />the most recent backup: <br />1. Daily Scheduled Database and Application Backups. <br />2. Daily Scheduled backup Success/Failure notification to ImageTrend staff <br />Application and Hosting Support <br />ImageTrend provides ongoing support as contracted for their applications and hosting <br />services, including infrastructure. This includes continued attention to product <br />performance and general maintenance needed to ensure application availability. Support <br />includes technical diagnosis and fixes of technology issues involving ImageTrend <br />software. ImageTrend has a broad range of technical support services available in the <br />areas of: <br />o Web Application Hosting and Support <br />o Subject Matter Expert Application Usage Support <br />o Web Application Development/Enhancement <br />o Database Administration/Support <br />o Project Management <br />o Systems Engineering/Architecture <br />ImageTrend offers multi-level technical support, based on level -two user support by <br />accommodating both the general inquiries of the administrators and those of the system <br />users. We will give the administrators the ability to field support for the system as the first <br />level of contact while providing them the option to refer inquiries directly to ImageTrend. <br />ImageTrend's Support Team is available online 24/7 at www.ima_qetrend.com/support <br />with the call center staffed Monday through Friday from 7:30 am to 6:00 pm CST at Toll <br />Free: 1-888-469-7789 <br />Phone: 952-469-1589 <br />Online Support <br />ImageTrend offers an online support system which incorporates around-the-clock <br />incident reporting of all submitted tickets to ImageTrend's application support specialists. <br />Once a Client submits a support ticket, he or she can track the progress with a secure <br />login to the support application. The system promotes speedy resolution by offering <br />keyword -based self-help services and articles in the knowledgebase, should Clients wish <br />REV: 06-15-2020 PR <br />ATTY/AGR.2020.099/ImagTrend, Inc. (Page 26 of 32) <br />
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