AgdaPkt 2020-11-23 Joint SA PFA - Laserfiche WebLink

Browse Search

6.11). - Page 128 of 179 4.7. Data Location. Vendor shall provide its Services to the City and its end users solely from data centers in the U.S. Storage of City Data at rest shall be located solely in data centers in the U.S. Vendor shall not allow its personnel or contractors to store City Data on portable devices, including personal computers, except for devices that are used and kept only at its U.S. data centers. Vendor shall permit its personnel and contractors to access City Data remotely only as required to provide the Services or to provide technical support. Vendor may provide technical user support on a 24/7 basis using a Follow the Sun model, unless otherwise prohibited in this Purchase Agreement. 5. Security Incident or Data Breach Notification. Vendor shall inform the City of any Security Incident or Data Breach: 5.1. Incident Response: Vendor may need to communicate with outside parties regarding a Security Incident, which may include contacting law enforcement, fielding media inquiries and seeking external expertise as mutually agreed upon, defined by law or contained in this Purchase Agreement. Discussing Security Incidents with the City should be handled on an urgent as -needed basis, as part of Vendor communication and mitigation processes as mutually agreed upon, defined by law or contained in this Purchase Agreement. 5.2. Security Incident Reporting Requirements: Vendor shall report a Security Incident to the appropriate City Identified Contact immediately. 5.3. Breach Reporting Requirements: If Vendor has actual knowledge of a confirmed Data Breach that affects the security of any City content that is subject to applicable Data Breach notification law, Vendor shall (1) promptly notify the appropriate City Identified Contact within 24 hours or sooner, unless shorter time is required by applicable law, and (2) take commercially reasonable measures to address the Data Breach in a timely manner. 5.4. Breach Responsibilities. This section only applies when a Data Breach occurs with respect to Personal Data or Non -Public Data within the possession or control of Vendor. • Vendor, unless stipulated otherwise, shall immediately notify the appropriate City Identified Contact by telephone in accordance with the agreed upon security plan or security procedures if it reasonably believes there has been a Security Incident. • Vendor, unless stipulated otherwise, shall promptly notify the appropriate City Identified Contact within 24 hours or sooner by telephone, unless shorter time is required by applicable law, if it confirms that there is, or reasonably believes that there has been a Data Breach. Vendor shall (1) cooperate with the City as reasonably requested by the City to investigate and resolve the Data Breach, (2) promptly implement necessary remedial measures, if necessary, and (3) document responsive actions taken related to the Data Breach, including any post -incident review of events and actions taken to make changes in business practices in providing the Services, if necessary. • Unless otherwise stipulated, if a Data Breach is a direct result of Vendor's breach of its contractual obligation to encrypt Personal Data or otherwise prevent its release, Vendor O7P FORM 4000/2 167